Warranty Policy

1. Warranty Period

We provide limited-time warranty for purchases from 70mai Official Online Store (https://www.70mai.com.au/). See below for details. The warranty period starts when the original purchaser receives the products.

* This limited warranty policy only applies to products purchased at 70mai Official Australian Online Store.

*If there are sales channels or individual sellers who promised different after-sales policies with the following description, please contact your place of purchase to implement your warranty.

*The warranty period may vary according to local laws and regulations.

Important Note: We value our customers. For your better After-Sales experience, we highly encourage you to activate your power station device in time before you obtain After-Sales Service.

2. How to claim your warranty?

STEP 1: Have all your materials in place

If an incident just occurred, you will want to collect a few basic things to have the right information. Here is what you need to have ready to go to make your claim filing as fast and easy as possible.

• Photos & Videos — When you file your claim, you’ll be asked to send pictures to show what went wrong. Take multiple pictures so you can clearly show what the problem is and where on the product it’s located. And take a short video to show the issues.
• Details — You’ll need to be able to describe the incident, so make sure you know the details on what happened and how. 
• Sales invoice & Order No. — Sales invoice or order confirmation email that shows the description of the product, its price and sales channel.

 

STEP 2: Start your claim

Please contact us at info@70mai.com.au You will need to provide the claim incident information from Step 1

STEP 3: Receive your email response

Once the claim information is received, one of our team members will start processing your claim. If our team has additional questions, they’ll follow up by email to get more information specific to your claim.

3. To be qualifies for the warranty service, the following conditions must be met:

√ The product has been used normally within the specified warranty period.

√ The product has undergone no unauthorized disassembly, modification or addition outside of advice given in the official product guide.

√ The product has not experienced any accidental damage.

√ You are able to provide valid proof of purchase.

4. The warranty does not apply:

×To damage caused by unauthorized (not included in the official product manual) modification, disassembly, opening of the product and/or attempted repairs;

×To consumable parts, such as batteries or protective coatings, that may naturally diminish over time, unless failure has occurred due to a defect in materials or workmanship;

×To cosmetic damage, including but not limited to scratches, dents and broken plastic on ports, unless failure has occurred due to a defect in materials or workmanship;

×To damage caused by the use of third-party components or products;

×To accidental damage (for example, the product is dropped from high up or suffers water damage);

×To product failure or damage caused by major incident or natural disaster (for example, fire, earthquake, lightning etc.)

×To damage due to incorrect installation, use and/or operation of product not in accordance with the official product manual;

×To defects caused by normal wear or aging;

×To damage caused by improper use of battery packs and chargers;

×If the product’s serial number has been removed or smeared;

5. Important Note:

• Please note that product repair may cause data loss; please back up your data first.
• If the recipient address you provide is wrong, or the recipient refuses to receive the delivery, any resulting loss shall be borne by the recipient. 
• If the product cannot be delivered or is rejected, it will be returned to 70mai. 70mai has the right to dispose of the product.
• When you sign for the product, please check it is in good condition. Ensure there is no damage that may have occurred during delivery, or for any other reason. 
• If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the shipping carrier you choose; If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
• Once the customer agrees to a product inspection, 70mai will inspect the product, send a quote for the total repair cost, and will wait for the customer approval.